Ohio Valley Surgical Hospital Receives 2019 Press Ganey Guardian of Excellence Award® for Achieving and Sustaining Excellence in Patient Experience.

November 18, 2019 (Springfield, Ohio) – Ohio Valley Surgical Hospital is pleased to announce it has been named a 2019 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in Patient Experience. 

According to Steve Eisentrager, President of Ohio Valley, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “It is an honor to be recognized by our patients who have rated us among the best in the nation. This award is a true testament to the outstanding care and commitment our staff gives to make sure that each of our patients receive the best experience possible.” 

"Congratulations to Ohio Valley Surgical Hospital for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.” 

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. 

Ohio Valley Surgical Hospital, a physician-owned hospital, was established in 2009 and provides an award-winning care experience for elective surgical procedures and medical care. Located in the heart of downtown Springfield, OVSH offers in-patient and out-patient surgical procedures, as well as affiliated services including: imaging, 3D mammography, physical and hand therapy, sports performance improvement, colonoscopy screening and other wellness programs. Awarded the top CMS 5-Star rating for quality and patient experience, Ohio Valley provides exceptional surgical and medical care to their patients, in an environment of personalized service. 

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.