Ohio Valley Surgical Hospital receives 2025 Press Ganey Human Experience Guardian of Excellence Award®

Ohio Valley Surgical Hospital is recognized as a leader in Human Experience within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.

January 7, 2026 (Springfield, Ohio) – Ohio Valley Surgical Hospital (OVSH) is pleased to announce it has been named a 2025 Human Experience (HX) Guardian of Excellence Award^® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award^®, Ohio Valley is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

OVSH is raising the bar for what great patient looks like,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “They’re turning ambition into action, building a culture where every interaction reflects purpose, respect, and care. That kind of leadership makes a lasting difference.”

This award reflects meaningful recognition from the industry’s leading authority on measuring, understanding, and improving the delivery of care. “It is an honor to once again be recognized by our patients, who have rated us among the best in the nation,” said Ohio Valley Interim CEO Mendy Williams. “Earning this award year after year highlights the outstanding care and dedication of our team and reinforces the importance of consistently providing exceptional care to our patients.